Effective Date: October 5, 2026

The Modern Mop, LLC (“The Modern Mop,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we may collect, use, and protect information when you visit our website, request a quote, schedule services, contact us, or otherwise interact with our business.

1. Information We May Collect

We may collect information that you voluntarily provide to us, including:

• Name

• Email address

• Phone number

• Service address

• Billing information

• Information about your home, business, or cleaning needs

• Appointment and scheduling information

• Messages or information submitted through contact or quote forms

• Other information you choose to provide

Our website or third-party service providers may also automatically collect certain technical information, such as your IP address, browser type, device information, website activity, or cookies.

2. How We Use Your Information

We may use the information we collect to:

• Provide cleaning quotes and estimates

• Schedule and manage cleaning appointments

• Communicate with you about your services

• Process payments and invoices

• Provide customer support

• Maintain business and service records

• Improve our website and services

• Send service-related notifications

• Send promotional or marketing communications where permitted by law

• Protect our business, clients, employees, and website

• Comply with applicable legal and regulatory requirements

We will not sell your personal information to third parties.

3. Payment Information

Payments may be processed through third-party payment processors.

The Modern Mop, LLC may not directly store complete credit or debit card information when payments are processed through a third-party payment provider.

Payment processors maintain their own privacy and security practices, and information provided directly to those services may be governed by their respective privacy policies.

4. Scheduling and Third-Party Services

We may use third-party platforms to assist with scheduling, invoicing, payment processing, website hosting, email communications, business management, analytics, or other business functions.

These providers may receive information necessary to perform services on our behalf.

Third-party providers maintain their own privacy policies and practices, which may differ from those of The Modern Mop, LLC.

5. Cookies and Website Analytics

Our website may use cookies or similar technologies to help the website function, understand how visitors use the site, remember preferences, or improve the visitor experience.

Depending on the website services and analytics tools we use, certain information about your device or browsing activity may be collected automatically.

You may be able to manage cookies through your browser settings or any cookie controls provided on our website.

6. Marketing Communications

If you choose to receive promotional emails, text messages, or other marketing communications from The Modern Mop, LLC, we may use the contact information you provide for those purposes.

You may unsubscribe from promotional communications using the unsubscribe instructions provided or by contacting us.

Service-related communications regarding appointments, payments, account matters, or active services may still be sent when necessary.

7. Photographs and Videos

During cleaning services, photographs may occasionally be taken for purposes such as documenting property conditions, quality assurance, or addressing service or damage concerns.

Photos or videos intended for public marketing, social media, advertising, or promotional purposes will be handled according to any applicable client consent or authorization.

We will make reasonable efforts to avoid publicly displaying personally identifying or sensitive information.

8. How We Share Information

We may share information when reasonably necessary with service providers that assist us with functions such as:

• Website hosting

• Scheduling

• Payment processing

• Invoicing

• Email or text communications

• Business software

• Accounting or professional services

We may also disclose information when required by law, legal process, or when reasonably necessary to protect the rights, safety, or property of The Modern Mop, LLC, our clients, employees, or others.

We do not sell client personal information.

9. Data Security

The Modern Mop, LLC takes reasonable measures to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no website, electronic transmission, or digital storage system can be guaranteed to be completely secure.

10. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

Information that is no longer reasonably needed may be deleted or securely disposed of when appropriate.

11. Your Privacy Choices

You may contact us to:

• Ask questions about information we maintain about you

• Request corrections to inaccurate contact information

• Request removal from marketing communications

• Ask about deletion of certain personal information, where applicable

Some information may need to be retained for legal, accounting, contractual, fraud-prevention, insurance, or legitimate business purposes.

12. Children's Privacy

Our website and cleaning services are intended for adults seeking residential or commercial cleaning services.

We do not knowingly collect personal information online directly from children under the age of 16.

If we become aware that personal information has been collected directly from a child under 16 without appropriate authorization, we will take reasonable steps to address the information as required by applicable law.

13. Links to Other Websites

Our website may contain links to third-party websites, social media platforms, scheduling services, or payment providers.

The Modern Mop, LLC is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage visitors to review the privacy policies of any third-party services they use.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, website, technology, or applicable requirements.

Updates will be posted on our website with a revised effective date.

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Last Updated: October 5, 2026